Effective Date: September 10, 2025
Last Updated: September 10, 2025
Welcome to FixingWP.com (“we,” “our,” or “us”). By accessing or using our website, services, and support (“Services”), you agree to the following Terms of Service. Please read them carefully before using our site.
Use of Services
- You must be at least 18 years old to use our Services.
- You agree to provide accurate information when purchasing or using our Services.
- You are responsible for maintaining the security of your account and website credentials provided to us.
Service Description
FixingWP.com provides WordPress support, maintenance, and one-time fixes. Services may include (but are not limited to):
- Malware removal
- Website speed optimization
- Backups and security setup
- WordPress error fixes (e.g., “White Screen of Death,” database errors, plugin/theme issues)
- WooCommerce support
- Ongoing maintenance plans
Payment & Billing
- All prices are listed in USD unless otherwise stated.
- Payments must be made in full before services being rendered.
- Subscription plans renew automatically unless you cancel them before the renewal date.
- We utilize third-party payment processors (e.g., Stripe, PayPal) to process payments securely.
Refund Policy
- One-time fixes: Eligible for a refund if the issue is not resolved.
- Maintenance plans: Refunds are not provided for partial months of service.
- No refunds are available once work has been completed, except where required by Law.
Customer Responsibilities
- You must provide accurate WordPress and hosting login details so we can perform the necessary fixes.
- You agree not to use our Services for unlawful, malicious, or abusive purposes.
- You are responsible for keeping backup copies of your website. While we take precautions, we cannot guarantee against any data loss.
Confidentiality
- Any credentials you share (e.g., WordPress, hosting, FTP) are kept strictly confidential and used solely to complete the requested services.
- We delete sensitive access details once services are completed unless you remain on a maintenance plan.
Third-Party Services & Plugins
- Some fixes may involve third-party plugins, themes, or hosting providers.
- We are not liable for issues caused by third-party software, updates, or conflicts outside our control.
Disclaimer of Warranties
- Our Services are provided “as is” and “as available.”
- We do not guarantee that your website will be error-free, secure from all vulnerabilities, or operate without interruption.
- We disclaim all warranties to the maximum extent permitted by Law.
Limitation of Liability
- To the fullest extent permitted by Law, FixingWP.com and its team shall not be liable for:
- Indirect, incidental, or consequential damages.
- Loss of data, profits, or business opportunities.
- Our total liability for any claim will not exceed the amount you paid us for the service in question.
Termination
- We may suspend or terminate your access to our Services if you violate these Terms.
- You can cancel your subscription at any time through your account or by contacting our support team.
Governing Law
These Terms are governed by the laws of the State of Washington, United States, without regard to conflict of law principles.
Changes to Terms
We reserve the right to update these Terms from time to time. The updated version will be posted on this page with the revised effective date. Continued use of our Services constitutes acceptance of the updated Terms of Service.
Contact Us
If you have any questions about these Terms, please get in touch with us at:
FixingWP.com
[email protected]
https://www.fixingwp.com