Effective Date: September 10, 2025
Last Updated: September 10, 2025
At FixingWP.com (“we,” “our,” or “us”), your privacy is of the utmost importance to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, purchase our services, or interact with us.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, billing details, payment information, and account login details when you purchase services or create an account.
- Website Information: WordPress login details, technical environment, or server details provided to us when fixing or maintaining your website.
- Usage Data: IP address, browser type, operating system, referral URLs, and interactions with our site.
- Support Communication: Information you share through live chat, support forms, email, or Skype when requesting help.
How We Use Your Information
We use the collected information to:
- Provide, operate, and deliver WordPress fixes, support, and maintenance services.
- Process payments and subscriptions securely.
- Respond to inquiries, troubleshoot issues, and provide customer support.
- Improve our website, services, and user experience.
- Send you important service updates, invoices, and relevant offers (you may opt out at any time).
- Comply with legal, tax, and regulatory obligations.
Sharing of Information
We do not sell, rent, or trade your personal data. However, we may share information in the following cases:
- Service Providers: With trusted third parties (payment processors, hosting providers, email providers, live chat tools) necessary for service delivery.
- Legal Compliance: When required by law, regulation, or legal process.
- Business Transfers: In case of a merger, sale, or acquisition of FixingWP.
Cookies & Tracking
We use cookies and similar technologies to:
- Remember user preferences and login sessions.
- Measure website performance and improve functionality.
- Track analytics and traffic sources via tools like Google Analytics.
You can turn off cookies in your browser settings, but some features may not function properly.
Data Security
We implement industry-standard safeguards (encryption, secure hosting, limited access) to protect your data. While we work to ensure data security, no system can be guaranteed 100% safe.
Data Retention
- Customer account and billing information is retained as long as required for service provision and legal compliance.
- Website access credentials provided for support are stored securely and deleted when no longer needed.
- You may request deletion of your data at any time (subject to our legal obligations).
Your Rights
Depending on your location, you may have rights under GDPR, CCPA, or similar laws, including:
- Accessing and receiving a copy of your data.
- Requesting corrections or deletion.
- Restricting or objecting to specific processing.
- Withdrawing consent for marketing communications.
Contact us to exercise your rights.
Third-Party Links
Our site may link to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies.
Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from individuals under the age of 18. If you believe a child has provided us with their data, please get in touch with us to request its removal.
Changes to This Policy
We reserve the right to update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date. Continued use of our site means acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please get in touch with us at:
FixingWP.com
[email protected]
https://www.fixingwp.com